Privacy Policy

01

Introduction

Vibe Digital respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Vibe Digital Solutions LLC, trading as Vibe Digital (“Vibe Digital”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you:

• visit www.vibedigital.ae;
• submit an enquiry or consultation request;
• communicate with us by email, telephone or WhatsApp;
• subscribe to marketing communications;
• engage with our advertisements or social media channels; or
• otherwise interact with our website and services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

02

Information We Collect

We may collect the following categories of information.

Information you provide

This may include:

• your name;
• company name and job title;
• email address;
• telephone or WhatsApp number;
• company type;
• marketing requirements;
• estimated marketing budget;
• information submitted through contact forms;
• correspondence and communications with us; and
• any other information you voluntarily provide.

Please do not submit confidential, sensitive or unnecessary personal information through our website forms.

Information collected automatically

When you visit our website, we may automatically collect information such as:

• IP address;
• browser and device type;
• operating system;
• pages visited;
• referring website or campaign;
• date, time and duration of visits;
• approximate location;
• form and website interactions; and
• cookie and analytics identifiers.

Information from third parties

We may receive information from platforms and service providers including but not limited to:

• Meta;
• Google;
• LinkedIn;
• TikTok;
• website hosting providers;
• analytics platforms;
• CRM systems;
• email and communication platforms; and
• advertising or lead-generation partners.

The information received will depend on your interaction with those platforms and their respective privacy settings and policies.

03

How We Use Your Information

We may use personal information to:

• respond to enquiries and consultation requests;
• understand your business and marketing requirements;
• communicate with you about our services;
• prepare proposals or discuss potential engagements;
• manage business relationships;
• operate, maintain and improve our website;
• analyse website and campaign performance;
• understand how visitors find and use our website;
• measure advertising effectiveness;
• improve our marketing and services;
• send relevant marketing communications where permitted;
• protect our website and business against misuse, fraud or security threats;
• maintain internal records; and
• comply with legal and regulatory obligations.

We will not use personal information for purposes that are materially different from those described here without an appropriate legal basis or further notice.

04

Basis for Processing

Depending on the circumstances, we may process personal information:

• with your consent;
• to respond to a request made by you;
• to take steps before entering into a contract;
• to perform contractual obligations;
• for legitimate business purposes that do not override your rights;
• to comply with legal obligations; or
• to establish, exercise or defend legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing already carried out lawfully.

05

Marketing Communications

We may send you information about Vibe Digital’s services where you have requested it, consented to receive it or where otherwise permitted by applicable law.

You can stop receiving marketing emails by:

• using the unsubscribe option included in the email; or
• contacting us at marketing@vibedigital.ae.

You may still receive non-promotional communications relating to an enquiry, proposal, contract or existing business relationship.

06

Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to:

• operate essential website functions;
• remember user preferences;
• understand website traffic and behaviour;
• measure conversions;
• improve website performance; and
• support advertising and remarketing activities.

These technologies may be provided by third parties such as Google, Meta or other analytics and advertising providers.

Where required, non-essential cookies will be used only after you have made a choice through the website’s cookie banner or consent tool.

You can also control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

07

How We Share Information

We may share personal information with trusted third parties where reasonably necessary, including:

• website hosting and maintenance providers;
• CRM and lead-management platforms;
• cloud-storage providers;
• email, telephone and messaging providers;
• analytics and advertising platforms;
• professional advisers, including lawyers and accountants;
• contractors supporting our business operations; and
• government, regulatory or law-enforcement authorities where legally required.

These parties may process information only for the relevant purpose and subject to applicable contractual, confidentiality and data-protection obligations.

We do not sell personal information.

08

International Data Transfers

Some of our technology providers, platforms or contractors may store or process information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure the transfer is handled in accordance with applicable data-protection requirements and that suitable safeguards are used where required.

09

Data Retention

We retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• responding to enquiries;
• managing potential or existing client relationships;
• maintaining business and accounting records;
• complying with legal obligations; and
• resolving disputes or protecting legal rights.

Retention periods may vary depending on the nature of the information and the relationship. When information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable requirements.

10

Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against:

• unauthorised access;
• misuse;
• loss;
• alteration;
• disclosure; and
• destruction.

However, no website, communication method or electronic storage system can be guaranteed to be completely secure. Information submitted online is provided at your own risk.

11

Your Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• request information about how your personal data is processed;
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of information;
• object to or restrict certain processing;
• withdraw consent;
• request the transfer of eligible personal information;
• object to certain automated processing; and
• submit a complaint to the relevant authority.

To make a request, contact us at marketing@vibedigital.ae.

We may need to verify your identity before fulfilling a request. Some requests may be limited where information must be retained to comply with legal obligations, protect legal rights or complete an existing contractual matter.

12

Third-Party Websites

Our website may contain links to third-party websites, social media platforms or services.

We do not control and are not responsible for the privacy, security or content practices of those third parties. You should review their privacy policies before submitting personal information.

13

Children’s Privacy

Our website and services are intended for businesses and adult professionals. They are not directed towards children.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so that we can review and, where appropriate, remove it.

14

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology or legal obligations.

The revised version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through other appropriate means.

15

Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, contact: